Privacy Policy

The data controller responsible for your personal data is:

ELEFANORA SOLUTION SL
Carrer de Barnola, 32, Sant Andreu, 08030 Barcelona, Spain
Company No. B30947921
Email: [email protected]

We collect personal data that you voluntarily provide when using our website, including:

• Name and contact information (email address, phone number)
• Project requirements and communications
• Order information submitted through our forms
• Technical data (IP address, browser type) collected automatically

We process your personal data on the following legal bases under the GDPR:

• Contract performance: to respond to your enquiries and deliver services
• Legitimate interests: to improve our services and communicate with you
• Legal obligation: to comply with applicable laws
• Consent: where you have given explicit consent

We use your personal data to:

• Respond to enquiries and process orders
• Deliver and manage contracted services
• Send service-related communications
• Comply with legal and regulatory obligations
• Improve our website and services

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is retained for a minimum of 5 years for accounting and legal purposes.

We do not sell your personal data. We may share data with trusted third-party service providers (hosting, email, analytics) who process data on our behalf under data processing agreements. All processors are GDPR-compliant.

We may disclose data where required by law or to protect our legal rights.

Your data is processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Under the GDPR, you have the following rights:

• Access: request a copy of your personal data
• Rectification: correct inaccurate data
• Erasure: request deletion of your data
• Restriction: limit how we process your data
• Portability: receive your data in a portable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: at any time where processing is based on consent

To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

Our website uses essential cookies necessary for its operation. We may also use analytics cookies with your consent. You can manage cookie preferences through the cookie banner on our website.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised date.

For any privacy-related enquiries or to exercise your rights, please contact: [email protected]